Where We Ship
We currently ship within the United States only, including Alaska and Hawaii.
We do not ship to US territories (Puerto Rico, Guam, US Virgin Islands) or internationally at this time.
Processing Time
Orders are processed Monday through Friday. Orders placed before 2:00 p.m. CT on a business day are processed the same day. Orders placed after 2:00 p.m. CT, or on weekends and federal holidays, are processed the next business day.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Shipping Methods & Estimated Delivery
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–8 business days | Free on orders over $30 / $4.99 below |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
Delivery estimates run from the date of shipment, not the date of order. During peak periods (November–December), standard delivery may take 1–2 additional business days.
Order Tracking
Once your order ships, a tracking link is sent to the email address on your order. If you haven’t received a tracking email within 2 business days of placing your order, check your spam folder first, then contact us at [email protected] with your order number.
Missing or Delayed Packages
If your tracking shows “delivered” but you haven’t received the package:
- Wait 24 hours — carrier tracking sometimes updates before physical delivery.
- Check with neighbors and your building’s package area.
- If the package still hasn’t arrived, email [email protected] with your order number.
If a package is confirmed lost by the carrier, we will ship a replacement or issue a full refund — your choice.
Incorrect Shipping Address
Please verify your shipping address before completing your order. If you need to update an address after placing your order, email [email protected] immediately with your order number. We will do our best to update the address before the order ships. We cannot reroute packages once they are in transit.
Damaged in Transit
If your order arrives damaged, email [email protected] with your order number and a photo of the damage within 7 days of delivery. We will ship a replacement at no cost. You do not need to return the damaged item.
Contact
[email protected] Response within 1 business day, Monday–Friday.